We practise everything intensively to make us even more hospitable hosts
Every BCN employee contributes to the effectiveness of your training event. That demands a special mentality that combines hospitality with professionalism. That mentality has to be carefully learned and maintained, which is why BCN trains both new and current staff members at our Hospitality Bootcamps: intensive sessions where we analyse, practise and refresh our knowledge of all aspects of hospitality and how to give you peace of mind. We use recent experiences and feedback to demonstrate the best way to achieve the best in those aspects, and we shadow each other in our day-to-day work to develop fresh insights. The results are incorporated into practical improvements that will be clear to you on your very next visit to BCN.