Eddy Vandeweyer - Bluegg
It is always an honor to being asked to write something about an organization you offer your services to. When I received the request from BCN, we were honored as an ambassador. As a supplier you are also allowed to be critical and in this case it is extra nice because mainly we are only positive about BCN.
The strength of BCN is that they are open to feedback and react to it if possible, the strength of BCN is that they invest in their human capital, the strength of BCN is that they innovate constantly and so on… They are not the best in their branch for nothing and this is because they do not settle for a sufficient or good review.
My name is Eddy Vandeweyer and since a couple of years connected to BCN as their hospitality trainer. We, Bluegg, are happy to offer our services and we also constantly see if it is possible to handle cases better.
As the son of a hospitality couple I grew up with hospitality and in my first years of working my natural talent is improved. And still I do learn every day. Every day we learn as company, it is in our system, we are paying attention to human behavior and not only in the hospitality industry. Everywhere people meet we are confronted with human actions whether that be guests, customers, patients, colleagues or even friends or family. How are you able to show your respect towards others and what helps optimally?
Because we notice that lots of people find this difficult, we are happy to help them with it. They are willing to learn and are looking for the “how?’. This has led us to sharing our knowledge and that is why we, as organization, mostly focus on the emotional intelligence of individuals, organizations and teams. Working on your EQ helps to understand why hospitality works as others claim. Our approach differs because we are able to explain why everyone can learn to be hospitable, if they are willing to.
Hospitality at BCN was already on a high level before we started the Hospitality Bootcamp. We know because we worked alongside the employees at all departments as preparation. We evaluated what goes well and what is needed to become even better. We have developed a tailormade training that improves the existing skills and new skills to professionalize the quality of their hospitality. During this course attention is paid to a phenomenal first impression, what your body language tells and how to read your guests body language and how to react appropriate.
In addition there is attention to ways you are able to show sincere interest and how to react quick and competent to several cases to offer guests an optimal and hospitable experience. Everyone follows a multiple day course with the possibility to put the theory into practice in between. We end this kind of training cycle with an examination in which is shown the acquired skills into practice. The value of the certificate goes further than just a proof of skill, but it looks great on your CV too.
Both management as employees are very concerned with their guests and that is what I do see and hear during courses and examinations. At BCN we meet studious people who are taking their jobs seriously and are willing to improve. All the credits to BCN’s management, they recruit the right people who are willing to give guests a real welcome feeling. A great proof of this involvement is the estimation the attendees give to the courses, for more than 2 years the average grade is 9/10. The applicability of the training course has been graded with a 9,2/10 and the way the course is given with a 9,4/10.
To experience the effect of the Hospitality Bootcamp training courses it would be wise to make use of the BCN training venues. Book a room and enjoy!
Who we are? Bluegg.
With years of international experience in business and management, we focus on the development of the human capital. The unique approach of Bluegg is mainly focused on skills to highly improve the emotional intelligence (EQ) of individuals, the positive change. Because of this attendees of the Bluegg programs will grow on business as on personal level.
Research shows that very successful individuals do often have a high emotional intelligence. A high emotional intelligence does predict your success. Bluegg will make use of their unique expertise in body language for business. We are leading partner at the worlds #1 in body language training courses for business use; The Center for Body Language. We do feature multiple EQ assessment tools to use during emotional intelligence programs. That is why we have a preferred partnership with Six Seconds, an international network in developing Emotional Intelligence.
EQ and hospitality are closely related to another. Your guests are most important to us. We are happy to help to make your guest feel momre welcome. The great feeling of getting genuine attention. In our training courses we show attendees new insights as they are able to make the next step in hospitality. The approach is innovating and focused on the future, as we pay attention to body language which can be used to be optimal hospitable. We take attendees on their own expedition to the innovative hospitality formula “Hospitality 7.0”. We teach to apply this from their own me.